Twilio Inc (TWLO)

Net profit margin

Dec 31, 2024 Dec 31, 2023 Dec 31, 2022 Dec 31, 2021 Dec 31, 2020
Net income US$ in thousands -109,403 -1,015,440 -1,256,140 -949,900 -490,979
Revenue US$ in thousands 4,458,040 4,153,940 3,826,320 2,841,840 1,761,780
Net profit margin -2.45% -24.45% -32.83% -33.43% -27.87%

December 31, 2024 calculation

Net profit margin = Net income ÷ Revenue
= $-109,403K ÷ $4,458,040K
= -2.45%

The net profit margin of Twilio Inc. has demonstrated a visible trend of improvement over the period from December 31, 2020, to December 31, 2024. Specifically, the margin was recorded at -27.87% at the end of 2020, indicating the company was incurring significant losses relative to its revenue. In 2021, this negative margin widened further to -33.43%, suggesting an increased level of loss relative to revenues during that year. In 2022, the net profit margin slightly improved to -32.83%, though it remained at a substantially negative level, signifying persistent losses with marginal alleviation.

A notable turnaround began emerging in 2023, with the net profit margin decreasing in negativity to -24.45%, reflecting an improvement in the company's profitability position. This positive trajectory continued into 2024, where the net profit margin significantly narrowed to -2.45%, approaching breakeven territory. The gradual narrowing of the negative margin indicates that Twilio has been making considerable progress in reducing its losses over this period, approaching a potential shift toward profitability or at least a markedly lower level of unprofitability.